Patient Rights and Responsibilities

• Outpatient Department (OPD) - The OPD offers consultations across various specialties, including cardiology, orthopedics, gynecology, pediatrics, dermatology, and general medicine.
• Inpatient Services - The hospital provides well-maintained rooms ranging from general wards to private suites, ensuring comfort for all patients.
• Diagnostic Services - Equipped with advanced imaging technologies, including MRI, CT scans, X-rays, and ultrasonography, as well as a fully automated laboratory for blood tests and other investigations.
• Pharmacy - An in-house pharmacy operates 24/7, providing essential medications at affordable prices.
• Emergency Services - A dedicated emergency unit ensures timely care for critical cases. Ambulance services are available round-the-clock.
• ICU and NICU - The hospital features intensive care units for adults and neonatal intensive care units for newborns requiring specialized attention.
• Rehabilitation and Physiotherapy - Comprehensive rehabilitation services, including physiotherapy and occupational therapy, are available to help patients regain their quality of life.

Pre-Admission

• Patients requiring planned admission must present a doctor’s recommendation and complete the necessary formalities at the admission desk.
• Documentation required includes proof of identity, insurance details (if applicable), and previous medical records.

Admission Procedure

• Upon verification, the patient is assigned a bed based on availability and their preference for general, semi-private, or private accommodations.
• The admission desk provides a unique patient identification number for tracking records and services.

Emergency Admissions

• In emergency situations, patients are admitted without delay, and formalities are completed subsequently.

Payment and Deposits

• An initial deposit is required at the time of admission, with the amount varying based on the type of room and treatment plan. Payment modes include cash, credit/debit cards, and digital payments.

Clearance

• All dues must be settled before discharge. A detailed bill is provided for transparency.

Doctor's Approval

• The attending doctor evaluates the patient's condition before approving discharge.

Discharge Summary

• Patients are given a discharge summary outlining their treatment, medications, and follow-up instructions.

Follow-Up Appointments

• Appointments for follow-up consultations can be scheduled at the time of discharge.

Visiting Hours

• Wards - 4:00 PM to 6:00 PM
• Private Rooms - 11:00 AM to 1:00 PM, 5:00 PM to 7:00 PM
• ICU/NICU - Restricted access; prior permission from the medical team is required.

Visitor Guidelines

• Visitors are limited to two per patient at a time.
• Children below 12 years are discouraged from visiting sensitive areas such as the ICU.
• Visitors must wear identification badges and adhere to hygiene protocols.
• Mobile phones should be kept on silent mode within patient areas.
• Visitors should avoid bringing outside food, flowers, or gifts without prior approval.

Patient Rights

• Access to timely and appropriate care.
• Information about diagnosis, treatment, and prognosis.
• Privacy and confidentiality of medical records.
• Respectful and courteous treatment from all staff.

Patient Responsibilities

• Provide accurate medical history and follow prescribed treatment plans.
• Cooperate with hospital staff and adhere to visiting hours.
• Settle bills promptly and responsibly.
• Maintain hygiene and avoid disruptive behavior.

Health Camps

Regular health camps for underprivileged communities, focusing on preventive care and early diagnosis.

Wellness Programs

Workshops and sessions on lifestyle management, stress relief, and chronic disease prevention.

Counseling Services

Psychological support for patients coping with chronic illnesses or major surgeries.